How Do I Speak To Someone At Telstra?

Why is my Telstra mobile not working?

Take the battery out and put it back in, then turn the phone back on (if applicable) …

For specific issues and troubleshooting tips, visit mobile support.

Back up your data first, then perform a factory reset.

You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app..

How do I talk to someone at belong?

Simply dial 1300 235 664 from your mobile phone to talk to a customer service representative.

How do I report a Telstra fault?

Yes – If there’s an outage or fault, we can forward your calls to your mobile or another number. Call 13 22 03 to report the fault and set up call forwarding.

How do I complain to the NBN?

by phone to 1800 687 626 • by mail Locked Bag 27, Gold Coast MC, 9726 • by fax to Complaint Team 1800 106 033. nbn will seek to acknowledge written complaints within 2 working days.

How do you belong to a phone?

Call us on 1300 235 664.

How do I cancel my belong contract?

To cancel your service, submit a request here. We can look at your disconnection options, make sure you’re getting all the benefits available from your Belong service or address any problems you may have with your service.

How do I speak to a Telstra person in Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.

How do I dispute a Telstra bill?

To dispute a bill, please call 13 2000 or if you have a Telstra Account Executive, contact 13 2253.

How do I contact Telstra complaints from Australia?

contact us by one of the following methods:Phone: Please call the appropriate number and say “complaint”Personal Services.13 2200.Business Services.13 2000.Calls from Outside Australia.+61 2 9396 1193.TTY Calls:More items…

How do I contact Telstra by phone?

810 44 800 856 0000Telstra/Customer service

Can I email Telstra?

Telstra do not have email support addresses due to the unsecured nature of email. If you have an active case they do have emails for different teams where you can email references with the case number and it can be linked in but they aren’t for just sending off an email and getting support via the email.

What time can I ring Telstra?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Is belong with Telstra?

Belong operates on part of the Telstra mobile network, with 4G coverage available to 97.9% of the Australian population and 3G coverage available to more than 98.8% of the population. … Calls and 3G data use the 850Mhz bandwidth. 4G data only uses 1800Mhz and/or 700Mhz and/or 2600Mhz bandwidths.

What causes a landline to stop working?

Make sure that the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. … If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.